Melissa Viviers is a psychologist and founder of Trauma Insight Solutions, a practice specialising in trauma-informed therapy and professional education.

Since launching the business in 2016, she has worked with professionals across the education, health, justice, and social service sectors helping build a deeper understanding of trauma and how to respond to it.

Her work with ACC began in 2021 under the Sensitive Claims pathway, and by 2024, Trauma Insight Solutions had become an approved ACC supplier marking a major milestone in the business’s growth.

Driven by a clear purpose, Melissa quickly found herself wearing every hat in the business, from clinical work to strategy, admin, and operations all while raising two children.

“I had a strong vision but needed help translating that into a clear, scalable model,” she says.

Looking for support to take the next step, Melissa was referred to Business Mentors New Zealand (BMNZ) through CEDA.

A practical mentoring experience

Melissa says the mentoring experience helped her shift from reactive day-to-day management to more deliberate business leadership. She took her time to find the right mentor, making sure she got the best support possible. Once matched, she was able to confidently focus on strategic planning, refining her service offerings, marketing, leadership, and strengthening operational systems. 

“My mentor encouraged me to invest in a more professional online presence, including photography and design. I also completed a CEDA-supported marketing course, which helped me clarify what parts of my work I wanted to grow.” 

She developed an elevator pitch, built internal systems, and began using new software tools to streamline her work. With her mentor’s guidance, she also took a more intentional approach to recruitment and team building. 

Outcomes and ongoing growth

The results of the mentoring were tangible. Melissa formalised her team structure, won a government tender, and hired new staff. The business now runs with greater efficiency, and she has expanded the seminar side of the operation.

“It helped me lead in a way that fits my values. I stopped second-guessing and focused on building a business that reflects how I want to work.”

A piece of advice from her mentor that stuck with her: treat recruitment like dating. “Take your time, look for alignment, and don’t rush.”

Looking ahead, Melissa is working on expanding seminar delivery nationwide and writing a memoir about the origins of Trauma Insight Solutions.

Encouraging others to access mentoring

Melissa encourages other business owners to consider mentoring through BMNZ. 

“You don’t need to have all the answers. If you’re open to learning and willing to be challenged, the right mentor can make a real difference.” 

Interested in mentoring for your business? 

CEDA connects local business owners with Business Mentors New Zealand. Learn more at businessmentors.org.nz or contact our team here.